Standard size

If you are not completely convinced by your order, you have 14 calendar days from receipt to arrange for a size exchange, an exchange for another model, or a refund of your money. Use the Changes and Returns link to process your return or cancellation (EU Regulation).

Made-to-measure

If you are not completely convinced by your order and it is a made-to-measure garment, based on each customer's specific instructions, it may be exchanged for another size, model, or a gift card, but not for a refund of your money.

 

The craftsmanship behind each Ewigem garment

Every EWIGEM garment is made in a completely artisanal way. At EWIGEM, we are always committed to handmade creations and, collection after collection, we want to keep traditional techniques, craftsmanship, and the care for all our designs alive. For this reason, in our workshop, we always attempt to craft each garment with the specific measurements and instructions of each client, in a completely personalized way, thus obtaining the best result.

OUT-OF-STOCK GARMENTS

All garments that are out of stock can be remade to measure. If a product is out of stock, you can write to us at info@ewigem.com and we will proceed with the personalized and express tailoring of the garment you want. Due to the artisanal nature of each made-to-measure EWIGEM garment, crafted expressly for each client, they cannot be returned for a refund, but they can be exchanged for another model, another size, or a gift card.

HOW TO MAKE YOUR RETURN OR CANCELLATION

1. Notify us of your wish to return the item within 14 calendar days following receipt at the address https://account.ewigem.com by managing your order return.

2. We will indicate, via email, the address to which you must send the package. Please remember that shipping costs will under no circumstances be refundable.

3. The refund will be reflected in your account within approximately 15 working days from the date we receive the returned item at our offices or one of our stores.

4. Products that have been manufactured to the measurements provided by the client cannot be returned.

5. The cost of the return will always be borne by the purchasing customer.

5. At Ewigem, we respect the legal right of withdrawal; to return your order, you just need to write to us at info@ewigem.com. Please remember that all garments that have been expressly made in a completely artisanal way with the measurements and instructions of each client, made-to-order in a personalized manner, are exempt from this right.

WHEN WILL I RECEIVE MY REFUND?

Once we have received the product(s) you wish to return, we will process the refund. This will be reflected in your account within approximately 15 working days from the date the returned item reaches our offices, using the same method used for the purchase.

SIZE EXCHANGES

To request a change of size, model, or color, notify us of your wish to exchange the received item within 14 calendar days following receipt according to the procedure indicated above in the Returns and Cancellations section.

WHEN WILL I RECEIVE MY ORDER?

In-stock garments will be shipped within approximately 4 to 10 days after your purchase. These timelines are subject to change.

For individually crafted garments made in a completely artisanal and made-to-measure way, the delivery time may be longer. Please keep in mind that this artisanal crafting process can vary between 1 and 4 weeks during periods of high demand.

If you need your Ewigem order within 5 days, you can always request the EXPRESS SHIPPING option by writing to us at info@ewigem.com

Do you restock items marked as “out of stock”?

If you are interested in a specific product marked as “out of stock,” you can write us an email at info@ewigem.com and request that it be made for you.

Can you prepare an order as a gift?

Yes, at the time of purchase you just need to indicate that you would like the order to be sent as a gift to its recipient, and we will take care of everything.

PAYMENT INFORMATION

WHAT ARE THE ACCEPTED PAYMENT METHODS?

We have the following payment methods available: credit card, debit card, Paypal, and bank transfer. If you wish to make your purchase via bank transfer, write us an email with your request to info@ewigem.com

Is it safe to pay through the website?

Yes, the data is transmitted in an encrypted SSL format. For payment with Visa and Mastercard, only CES (Secure Electronic Commerce) transactions will be accepted. After verifying that the card is linked to the CES system, the system will contact the bank that issued it so the buyer can authorize the purchase. When the bank confirms the authenticity, the charge will be made to the card. Otherwise, the order will be canceled.

Prices

The prices of all our products are expressed in EUROS (€) and include VAT. Any other amount that needs to be added (shipping costs, express shipping, etc.) will be detailed before you confirm the purchase.

SHIPPING COSTS

• Orders over €100 are free of shipping costs (applicable to mainland Spain).
• For domestic orders under €100, shipping costs are €4.
• Shipping costs for orders placed from the Balearic Islands and countries of the European Union are €20.
• Shipping costs for orders placed from the Canary Islands are €40 (due to customs duties).
• Shipping costs for the rest of the countries outside the European Union are €25.

ABOUT US

I am Adriana Nieta Ortega, and I will be happy to assist with any questions you may have through the following means:

Email: contacto@ewigem.com
Mobile: 627 437 290

TERMS AND CONDITIONS

PRODUCT RETURNS AND EXCHANGES

Right of withdrawal

In accordance with applicable regulations, in the event that the User is contracting as a consumer, they may withdraw from the contract (except in cases established by legislation) and freely return or exchange the delivered Products at any time within 14 calendar days from the date of delivery thereof (the “Withdrawal Period”).

See the changes and returns section for more information.

PRODUCT WARRANTY

Products shall be deemed to conform with the Conditions of Use provided they meet all the requirements expressed below:

They conform to the description made by EWIGEM and possess the qualities of the Product that EWIGEM has presented to the User in the form of a sample or model.
They are suitable for the uses ordinarily intended for Products of the same type.
They are suitable for any special use required by the User when they have made it known to EWIGEM, provided that EWIGEM has admitted that the product is suitable for such use.
They exhibit the usual quality and performance of a product of the same type that the User can expect, given the nature of the Product.
In the event that it is proven that the Product does not conform to the established specifications, Ewigem will proceed, where appropriate, to the repair, replacement, price reduction, or termination of the contract, such procedures being free of charge for the User.

EWIGEM takes the greatest care in the presentation and description of the Products. However, the photographs of the Products are presented for illustrative purposes. To know the precise characteristics of each Product, you should check the corresponding descriptive data that accompanies each Product. In the same way and for the same reason, you should take into account that the color of the pieces may vary depending on the device/screen from which you are viewing the image and that the color or tone shown in the product photograph may NOT coincide exactly with the color or tone of the actual piece.

Ewigem guarantees that the products purchased in our online store are of high quality in their manufacture and are free from defects and/or faults in material or workmanship, provided that they have been subjected to normal use.

In accordance with the General Law for the Defense of Consumers and Users and other complementary laws, all Ewigem products have a two-year warranty from their delivery, and we will proceed, where appropriate, to the repair, replacement, price reduction, or refund of the product's price.

If you need to make a warranty claim, please contact us via email at info@ewigem.com. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

This warranty does not cover possible breakages or wear caused by the use and enjoyment of the garments. Ewigem is not responsible for damages to the Products that may result from misuse thereof, as well as acts or omissions of the User that do not conform to the specifications of each Product or for damages caused by third parties not linked to Ewigem.

PURCHASE PROCESS

Access our product catalog through the products presented on the website.

Select the products and add them to the shopping cart by clicking “add to shopping cart.” When you have finished your selection, go to the shopping cart, located in the upper right part of the Online Store, and click “buy.”

If you have a discount code, you must add it in the box indicated at the time of making the purchase.

PAYMENT METHODS

The EWIGEM online store has the following payment methods: Credit card, Paypal, and bank transfer. If you choose bank transfer as your payment method, you must write us an email at info@ewigem.com indicating your intention to buy the item, and we will reply with the account number to which to make the transfer.

DELIVERY TIMES

Our goal at EWIGEM is to deliver your order in the fewest number of days possible. Standard delivery for Spain is between 7 and 10 working days; for the rest of Europe, check special conditions. However, sometimes during periods of high demand, such as the Christmas holidays, this delivery time may be longer. Remember that Saturdays and Sundays are not classified as working days.
The delivery time for the month of August is estimated between 2 and 3 weeks.

ORDER TRACKING

Most packages arrive at their destination within a week; however, some destinations may require additional time. If you have any questions, we will always assist you on the direct website chat or if you write to us at info@ewigem.com